Contact the Editors

How do I submit a factual correction?

If you find something on this site that is wrong - a date, a fee figure, a regulatory detail, a description of how the broker operates - we want to know. The obligation we take on is accuracy, and that obligation is not discharged by publishing once. Send the correction through the contact form on this site. Tell us the page, the sentence, and what the correct position is. If you have a source - a public register entry, a broker document, a dated screenshot - include it. That helps us verify rather than guess.

We review every correction request ourselves. We do not publish a correction simply because someone asks; we check it first. If the point is confirmed, we amend the page and add a dated note explaining what changed. If we cannot confirm it, we say so in reply. We do not remove accurate material because a reader or a broker would prefer it gone. Corrections are about facts, not preferences.

We aim to respond within a reasonable period, but we will not promise a fixed number of hours we cannot guarantee. This is an editorial site, not a support desk.

Where do I go for the broker's own support?

This site is not the broker. We do not hold accounts, we do not process deposits or withdrawals, and we cannot act on your behalf with the broker. If you need help opening an account, verifying your identity, resetting a password, funding a balance, withdrawing funds, or understanding a charge on your account, you must go to the broker directly.

The broker's own website carries its support channels - live chat, a ticketing system, and whatever contact routes it publishes. Use those. Anything you send to this site about your account will not reach the broker, and we cannot forward it. We are an independent editorial resource, not an agent, not an affiliate contact point, and not a representative of the broker in any capacity.

If you are unsure whether you are on the broker's real site or a copy, check the address carefully before you log in or send documents. We do not link to account pages, and we do not ask readers for account details.

What can't the editors answer?

We cannot answer anything that depends on your account. That includes: why a withdrawal is delayed; why verification is taking time; why a position was closed; what your balance is; what fees were charged to you; whether a bonus applies to your account; or what the broker will do about a specific complaint. We have no access to the broker's systems and no standing to intervene.

We also cannot give personal financial advice. We do not tell readers whether to open an account, how much to deposit, what to trade, or how to manage risk. We do not manage money and we do not recommend products for individual circumstances. Nothing on this site is advice, and a message to the editors does not create any advisory relationship.

If your question is about the broker's conduct toward you, the right route is the broker's own complaints process first, and then whatever external dispute body or regulator applies in your jurisdiction. We cannot act as an ombudsman.

What do the editors answer, and how do press and partnership enquiries work?

We answer questions about our own editorial work: how a review was put together, what sources we used, when a page was last updated, why a particular point is included, and how our testing or comparison was carried out. We also answer corrections, as set out above. If you want to understand our method before you rely on a page, ask.

Press enquiries about this site - requests for comment on our editorial process, or questions about how we describe the broker - go through the contact form on this site, marked as press. We will reply if we can. We do not speak for the broker and we do not comment on its commercial decisions.

On partnership: we are independent and we do not sell coverage, rankings, or placement. If you are approaching us about advertising or a commercial arrangement, be aware that any such enquiry is kept separate from editorial, and it will not change what we publish. We do not accept payment for a favourable review. Enquiries that ask us to alter a review in exchange for a commercial relationship will be declined.

How do I complain about this site?

If you think we have got something wrong, been unfair, or fallen short of the standard we set out, tell us through the contact form on this site and mark it as a complaint. Include the page and what you think is wrong. Complaints about accuracy are handled under the correction process; complaints about tone, fairness, or how we characterised something are handled by the editors directly.

We will acknowledge the complaint, look at the page and the sources behind it, and reply with our position. If we were wrong, we correct the page and say so. If we were not, we explain why. We keep a record of corrections so that readers can see what changed and when.

We are not regulated, licensed, or endorsed by any authority, and we do not claim to be. The accountability we offer is editorial: we name our method, we date our updates, we correct our errors, and we answer the reader who points them out. That is the standard we ask to be held to.

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